Hotel Quality Management Research Paper Example | Topics and Well Written Essays - 750 words

Hotel Quality Management - Research Paper Example Customers who request for a room change spend several minutes before they are reallocated another room. This has proven to be ineffective to customers and hotel departments. Other room services such as newspaper delivery and baggage storage also require improvements. Most of the processes that take place in the hotel are done manually, and there is minimal use of technology. Guests have to call for transport at the check-out time since there are no prior arrangements or contracts with transport companies. These activities and processes compromise the quality of services offered by the hotel, and may drive away some customers. Automating the check-in and check-out process would greatly improve the hotel services. A quality system empowers workers at several levels in the hotel in order to establish guest service expectations and device the best way to meet or exceed these expectations. An online check-in system would prove effective in providing quality system. This would help custome rs conduct booking processes via the internet and make payments online. Currently, the hotel uses a manual identification process, which involves checking identification documents. A computerized check-in process would enable hotel attendants verify the identity of customers automatically. Online services can also conduct room changes before they check-in to the hotel. Room change processes usually consume a lot of time before the new room is prepared. Conducting these requests before the guests check-in would save the amount of time spent. The check-out process is also conducted manually by checking the identification of the customer and retrieving customer accommodation information manually. Guests have to line up at the front desk to clear from the hotel. A computerized system would automate the confirmation process, and guests could check-out of their room without lining up at the front desk. Guests are presented with their bill at the front desk, which increases the amount of t ime spent. An efficient system would enable guests receive their bills before leaving their rooms. The hotel does not conduct a customer satisfaction survey about their services. Collecting customer feedback would enable the hotel improve different areas of their services, which did not please the customers. A guest email service would facilitate the collection of customer feedback and assist the hotel management to process the collected data. The core of quality management is to steer the business towards an improved performance. It has three main components, which include quality assurance, quality control, and quality improvement. Consistent quality is achieved by not only improving the condition of services, but also by improving the processes (Jones and Lockwood, 2004). This involves eliminating or minimizing defects present at the business processes and type of services offered. Customer and investor satisfaction are directly linked to the quality of services provided in the h otel. A hotel quality system would reduce competition from other hotels with the help of benchmarking. The hotel would have a mechanism of measuring the degree of customer needs and expectations through the customer feedback system. The hotel would then match these expectations and needs against the perceived quality. Automating the

Business Report Essay Example | Topics and Well Written Essays - 2000 words

Business Report - Essay Example Every organisation undertakes Corporate Social Responsibility (CSR) activities to serve the society it is working in. Barclays undertakes various CSR activities to educate the public about the different investment plans and also make them aware about the rules and regulations of the London Stock Exchange. Ethics of an organisation is defined as the general rules and regulations that are followed for the good conduct of the business. Barclay has its own well built ethics which make them different from the other organisations (Wetherly and Otter, 2008). The stakeholders play an important role in the organisation and it can be said that they are the one who are affected by the performance of the organisation. The stakeholders of Barclay are the employees and the investors who are investing in the organisation on the hope of getting good returns. The report also elaborates the current issues that are faced by Barclays which have led them into trouble. Development Barclays Plc is the Brit ish multinational financial provider which is headquartered in London, United Kingdom. It has its operation in retail, investment banking, wholesale, mortgage lending, credit cards and wealth management. The performance of the organisation is elaborated under the different heading which is given below. It is listed on the London Stock Exchange and is a constituent of FTSE 100 Index. It also has a secondary listing on the New York Stock Exchange. Business Environment Business does not exist in isolation it must operate in a complex and turbulent environment. Figure 1: Firm in its environment (Source: Worthington and Britton, 2009) The above figure shows that how the environmental factors are influencing the business organisation. The outputs of the organisation can get affected by the external environmental factors such as the political and the technological (Worthington and Britton, 2009). The business environment can further be divided into general environment and the contextual en vironment as given in the figure below. Figure 2 : Business Environment (Source: Worthington and Britton, 2009) The overall performance of Barclay was affected by the economic turmoil that took place in 2011. Though the capital and the liquidity position of the organisation are quite stable in 2011 the economic disturbances are felt in the organisation. In 2011, there was a revision in the forecast of the global GDP. This had a negative impact on Barclays as the customers were conservative and these made it difficult for the bank to raise the funds. This added a liquidity pressure on Barclays in 2012 (Foster, 2008). The changing rules and regulations by the government made it difficult for the organisation to raise funds from the customers as they did not want to take the risk of losing money. Changing nature of the business environment The business environment is changing every day whether it is political or economic or technological. The business concept is becoming more complex a nd difficult for the organisations (Lucas, 2000). Figure 3: Changing business environment From the above figure it can be said that from simple and safe business environment that the business used to face no longer existed and presently the organisations was confronting volatile business environ

Event Organiser Essay Example for Free

Event Organiser Essay His duties as a project planning and operations manager include development, implementation and maintenance of a detailed plan and posting schedules based on input from team members. He is also responsible for ensuring that assigned projects reach the market on time and driving the completion of project related assignments in accordance with a detailed implementation plan. Event Organiser(Team Leader)  Event organisers are involved in the organisation of events. Event organisers must be able to complete a wide range of activities requiring clear communication and excellent organisational skills and must respond quickly to change, ensuring the smooth and efficient running of an event. Assistant Event Organiser An assistant event organiser does almost everything an event organisers team leader does but he is only there to help him with all the heavy tasks that have been given to him. He supports the Manager and team leader when organising all of the events held at the venue. This role includes reception duties, event organising, research and assisting customers on a daily basis.  Promotions Team Leader  His job is to lead a face to face sales team that generates financial support. He plays a direct role with the event organiser. His main job is to make people aware of the events that are to take place and get them interested to take part in it. He forms teams that will go on the street and send out flyers, pamphlets etc. Makes the media aware of the events. Promotions Helper  He does the job that involves meeting the people face to face and handing them out information such as surveys, events which are to come, asking for donations and charity funds to help their organisation which is made for the people itself. He follows the team leader and reaches his goal.  Clerical Helper(for Project Planning Operations)  This individual will provide administrative support to the manager and the promotions team leader. He does this by creating collateral materials for advertising, sales, press releases, and promotions, managing the purchasing and distribution of office supplies, apparel, and other products, providing general clerical and administrative support and performing other duties as assigned. Organisational chart for the Green team that incorporates the various roles that have been specified in the previous task.  Job Advertisement for an EVENT ORGANISER in a Green Team.  Job Title: Position for an Event Organiser/Planner  Location: Oxford House College Oxford Street  Job Type: Full Time/Part Time/Voluntary  Salary Range: 25000 30000 plus Bonus Incentives  Organization Description  Oxford House College is a Green team that specialises in helping spread awareness about the depletion of our natural resources and help people reduce their carbon emissions, helping people to reduce their wastage and show them different methods where they can be more environmentally friendly. To reach our goals we need exceptional people who are ready to help us and will be rewarded for their efforts while having fun at the same time.Selling sponsorship, stand, exhibition space to potential exhibitors/partners Arranging accommodation for exhibitors and/or delegates  Preparing delegate packs and papers  Creating, implementing and monitoring marketing and PR plans  Liaising with clients and designers to create a brand/look for the event  Co-ordinating with newspapers, tv, radio and other media  Writing press releases or briefs in order to gain maximum exposure for the event  Organising the design and production of tickets, posters, catalogues and sales brochures  Co-ordinating everything on the day of the event to ensure that all runs smoothly  Handling client queries on the day and troubleshooting exhibitor and visitor problems on the day  Overseeing the dismantling and removal of the event, and clearing the venue efficiently.

Impact of E-Commerce in Modernisation Essay Example for Free

Impact of E-Commerce in Modernisation Essay The term Electronic Commerce or E-Commerce consists of all business activities carried on with the use of electronic media that depend on the Internet, such as e-mail, instant messaging, shopping carts, Web services, UDDI (Universal Description, Discovery and Integration), FTP (File Transfer Protocol), and EDI (Electronic Data Interchange), and all forms of messaging between enterprises. E- Commerce can be between two businesses transmitting funds, goods, services and data or between a business and a customer. In simple words, E-Commerce involves buying and selling of goods and services over the World Wide Web or Internet. Customers can purchase anything right from a mobile set or a book sitting in his room by click of a mouse. Because of E-Commerce, the world stands at the edge of a new revolution. With the easing of the telecommunication sector world wide, the use of E-Commerce will increase rapidly. E- Commerce brings new opportunities for enterprises to access markets of all over world. Every service and information about the product is available just on a mouse click. The modern technology offers an opportunity to enterprises to upgrade themselves and enter the global market at the right time and at a low cost. This would work like a boon for the entrepreneurs in rural area of BTAD. E-Commerce may involve selling directly from Businesses-to-Consumers (B2C E-Commerce). For example, a number of craft producers and tourism enterprises have already found some success dealing directly with customers. E-Commerce can also be conducted directly between Businesses (B2B E-Commerce). This is by far the most common type of E-Commerce at present. There is also Business-to-Government activity (B2G E-Commerce) that refers to the growth in supply of goods and services for online government procurement – potentially a large growth area in developing countries. An Entrepreneur is a business leader who has a pivotal role in fostering economic growth. An entrepreneur can be regarded as a person who has the initiative skill and motivation to set up a business or enterprise of his own and who always looks for high achievements. He is the catalyst for social change and works for the common good. They look for opportunities, identify them and seize them mainly for economic gains. An action oriented entrepreneur is a highly calculative individual who is always willing to undertake risks in order to achieve their goals. Entrepreneurs generate employment both directly and indirectly. Directly, self employment as an entrepreneur and indirectly by starting many industrial units they offer jobs to others. Thus entrepreneurship is the best way to fight the evil of unemployment in the BTAD area. For North-East region such as BTAD area one of the most important benefits of E-Commerce is its potential to help a developing rural areas to transform into the knowledge model region. The positive effects of E-Commerce can be adopted by the traditional entrepreneurs in BTAD area to modernise their local or native enterprises. E-Commerce can stimulate the traditional entrepreneurs of BTAD area by opening new possibilities to them and thus help to grow the economy of BTAD area. E-Commerce is as a new way of helping business enterprises of the rural areas of BTAD to compete in the market and thus contributing to economic success as well. E-Commerce involves the selling and buying of goods and services over World Wide Web i.e. Internet or others Electronic media by businesses, individuals, governments or other organisations. Customers can buy anything right from a mobile set or can book an Air ticket sitting in his room just by click of a mouse. The traditional enterprises of BTAD area can be modernise with the help of E-Commerce, which will add the flexibility and speed offered by electronic communications. This can facilitate improvement in competitiveness and efficiency through the redesign of traditional business methods. E-commerce has turned out to be the most efficient way of promoting one’s products online and also ensuring a truly global appeal for the same. Some economists’ say that the newly emerged economy can be very appropriately called as the transparent economy because the Internet makes has made it more open and exposed. In BTAD, E-Commerce is not practice by the traditional enterprises. As E-Commerce offers new opportunities, entrepreneurs of BTAD area should try to gather maximum advantage of Electronic marketing. Thus, it is high time that the traditional entrepreneurs in BTAD area should act fast and decisively in order to use the growing Internet trading to achieve advantage. The reason for concentrating on this topic is that, there is no research on E-Commerce in rural area of BTAD is conducted. 1. LITERATURE REVIEW: The purpose of this research is to investigate and analyze the impact of E-commerce in traditional enterprises of BTAD area. A review of principal and current literature on e-business and perspective of entrepreneurship was undertaken to collate the existing theories about the two and to explore the conceptual relationships between them. One of the best book for E-Commerce published in 2004, was entitled â€Å"The Complete E-Commerce Book† by Reynolds, Janice. Through his book he wanted to acquaint the readers with the various technical aspect of E-Commerce. Another book was published in 2008, was entitled â€Å"managing e-commerce† edited by Botha, J, Bothma, C, and Geldenhuys, P. They explained the impact of E-Commerce and innovation on business models. Kumar, S. Anil through his book â€Å"Small business and Entrepreneurship† in 2008 wanted to highlighted various aspects of Entrepreneurs. Likewise various articles have also been published in various journals dealing with various aspects of the E-Commerce as well as the Entrepreneurship. Further some research has also been done about the various aspects of traditional enterprises of North East including Assam. But no one has attempted so far a detailed study including almost every aspect of modernisation of traditional enterprises in BTAD area. This will be certainly a unique one. 2. OBJECTIVE OF THE STUDY: The propose study has been undertaken keeping in mind the following objectives: a) To highlight the traditional entrepreneurship in BTAD area. b) To study the impact of modernisation of Entrepreneurship in BTAD area. c) The analyses the impact of E-commerce on the entrepreneurs in BTAD area. d) To highlight the scope of new entrepreneurs in the Internet marketing in BTAD area. e) To help entrepreneur to start a new business and expand the existing one with the help of E-commerce. f) To study E-commerce and its socio-economic impact on Entrepreneurship development. 3. HYPOTHESES: The following hypotheses have been formulated to the test the objectives taken above: a) Educated unemployed in BTAD area can start their entrepreneurship with the help of E-commerce. b) Due to the influence of internet marketing the change in economic and entrepreneurship in BTAD area in terms of their traditional business system. c) Government policies on traditional entrepreneurship development are not satisfactory. d) The Business-to-Business transactions play an important role in E-commerce market of BTAD area. e) The future of E-commerce for entrepreneurs in BTAD is quite promising. 4. RESEARCH METHODOLOGY: This research paper aims to give a better understanding of the complementary nature of entrepreneurship through an empirical study of Utilities of E-Commerce in various industries in the BTAD area. In order were conducted to examine the perceptions of entrepreneurs in E-Commerce regarding entrepreneurship and the factors affecting the development and integration of entrepreneurship in the BTAD area. The main purpose of the literature review was to collate the existing theories and basic knowledge about the entrepreneurship and E-Commerce to explore the conceptual relationships between them. A review of the current literature on E-Commerce as well as entrepreneurship was conducted. In addition web research was conducted to support the literature review. The sources provided by the web research were the most convenient and the fastest due to its accessibility. The analysis of some case studies has been done to support the literature review. Case studies were undertaken to explore organizational behaviour and practice, entrepreneurship and E-Commerce in various enterprises in BTAD area. In addition to the case studies, interviews were conducted in several enterprises of BTAD area to explore the conceptual relationship between entrepreneurship and E-Commerce, and the factors affecting the development and integration of entrepreneurship. These interviews focused on how these industries in BTAD area utilizes E-Commerce, how they benefited and what lessons can be learned from the experiences. 5. CHAPTERISATIONS: The study proposes the following Chapters: a. Chapter 1. Introduction. b. Chapter 2.Review of Literature. c. Chapter 3.The Entrepreneurs in BTAD area and their problems. d. Chapter 4.Practice of E-commerce by the Entrepreneurs in BTAD area. e. Chapter 5.Analysis of the practices of E-commerce on Entrepreneurship development in BTAD area. f. Chapter 6.Findings, Suggestions and Conclusion. g. Chapter 7.Bibliography. 6. BIBLIOGRAPHY: Books: 1. Dr. Singh, A.K., 2009 : Entrepreneurship Development and Management, University Science Press, Daryaganj, New Delhi-2, 2009. 2. Botha, J. , Botham C., Geldenhuys P., 2008 : Managing E-commerce, 2nd Edition, Juta Co. Ltd., Mercury Crescent, Wetton, Cape Town, 2008. 3. Kumar S. Anil, 2008 : Small Business and Entrepreneurship, I.K. International Publishing House Pvt. Ltd., New Delhi-16, 2008. 4. Reynolds, Janice,2004 : The Complete E-commerce Book, published by CMP Books, San Francisco, USA, 2004. 5. Tiwari, Sanjay, Tiwary, Anshuja, 2007: Entrepreneurship Development in India, Sarup Sons, New Delhi-2, 2007. 6. Uddin, Sami , 1989 : Entrepreneurship Development in India, First Edition, Mittal Publications, Delhi-110035, 1989. 7. Wallance, P D,2001 : Encyclopaedia of e-commerce(Vol. II), Sarup Sons, New Delhi-2, 2001. Journals: 1. Bajaj, K.K., Country Report on E-Commerce (India, Ministry of Communications and Information Technology, Department of Information Technology, Office of the Controller of Certifying Authorities). 2. CII, 2001. E-commerce in India: How to make it happen?, Report of the CII National Committee on E-Commerce 2000-2001 (Confederation of Indian Industry). 3. Das, Sanchita, 2001. Cables in the deep, 2-15 April 2001. 4. Department of Telecommunication, India, 2001. DOT Annual Report 2000-2001. 5. E-commerce (India), October 2001. Redefining business parameters, October 2001.

Ansoff And Sfa Evaluation Management Essay

Ansoff And Sfa Evaluation Management Essay GM could use product development to improve revenue on a number of brands. However GM must work to drive down costs. Using Porters (1984) cost based generic strategy. It shows reducing costs can also create a competitive advantage. If costs are lowered and price is kept relatively similar this will improve profits (Hines, 2004). This could be seen as a suitable and acceptable option. However how could the costs be reduced? Many suppliers are suffering similar problems from the recession. One strategy would be too merge or acquire existing suppliers, a method of external development (White, 2004), which would reduce costs, improve core competencies and could even lead to technological development. However is this feasible? The strategy has risk, as this may not necessarily reduce costs or improve profits therefore it is not totally acceptable. GM should continue operating in Europe for the foreseeable future. They have changed the business strategy to focus on becoming leaner and developing core brands, while investing considerably in diversification (Sunderland, 2009). This is the best strategic option open to GM however it must be managed well. Applying it to the main success criteria can highlight how this is the best action (Johnson, Scholes and Whittington, 2007): Suitability This strategy addresses the position of GM. Outlined within the SWOT analysis was the need for product development and the introduction of smaller car ranges. GM have already committed to investing if it gets new products into the market faster (Vlasic, 2009). Additionally McAlister (2009), states that GM are already working on new products that they can continue building within the UK plants beyond 2013. An identified strength was its large supply and distribution network therefore using this core competency it can implement new product ranges. If a competitive advantage is gained then it can use the European market as an additional sales environment. Although Yip (2003) states global strategies can have different driving forces, competencies can still be applied if GM understands the local cultures (Lynch, 2003). Staying in Europe is a logical step. To withdraw now could lead to larger costs in the future, such as re-entry into the market as sales in this area cannot be ignored. Ec onomies of scale exist such as an extensive knowledge through suppliers etc so risk would be low for the implementation of any new strategies. Feasibility GM are a global organisation, they have an existing network of both tangible and intangible resources. However significant investment is needed in RD, which could be attained through selling underperforming brands, although as mentioned GM are willing to commit to this aspect. There are no significant issues of time scale but change is not always immediate. For this strategy to work the rate of change must be quick (Johnson et al, 2007) and adopting a new culture is the priority so the management and workforce must show commitment. This could be difficult as the previous culture was slow to react and very bureaucratic (Maynard, 2009). In the future resources may be needed within Europe and by opting to stay GM will have greater access, making the option more feasible. Acceptability A number of stakeholders benefit from this strategy. They government expect GM to keep sales high in order to pay back their debts and this can be achieved more efficiently by existing in a larger market. GM advised there will be a number of job losses, helping towards their restructure and reduction of wages (BBC, 2009). Additionally GM has made the correct decision ethically. This business is vital for a number of industries and therefore helps towards employment so withdrawing from Europe could have a huge effect on suppliers, distributors etc. Finally GM has also made the best decision for their owners. Staying in this market will increase sales and further product development could help sustain a competitive advantage. Although diversification failed in 2004 (Vlasic, 2009) with the mass produced but under marketed EV1 range (Vlasic, 2009), it is possible with the correct investment and understanding it can be a success. Although as outlined above this is the best strategy available to GM, focus must be placed on developing new technology. Bowmans strategy clock (appendix 12) shows that offering differentiated products at a market average price can lead to increased sales through high perceived service benefits (Wheelen and Hunger, 2008). If GM were to market any new technology at a high price it could lead to strategy failure as these products may already exist. In comparison if GM introduces similar products at a lower price it could create an immediate and sustainable competitive advantage. Example 2 Ansoff Matrix, proposed by Igor ansoff, used to classify and explain 4 strategies for business growth. For the case studied, GM opted for consolidation and market penetration. GM uses consolidation strategy (Ansoff) to increase sales without drifting from its original product, we speak of market strategy. GM wants to penetrate this market by improving product quality and provide a real service to these customers. To achieve its goal, GM spends large sums of money in marketing and communication, like advertising for example. This strategy is important for GM because retaining existing customers is cheaper than attracting new customers. It therefore decided to keep five brands already in its possession. Yet, GM is moving beyond its customer base to attract new customers for its existing products. This strategy often involves the sale of existing products into new international markets. For example, the new GM wants to expand its market share thanks to the demand emerging countries like Brazil, China, and India. Indeed, these countries are expanding and it is a growing market for years in the motor industry. Evaluation of the strategies To evaluate the effectiveness of the strategy of the new GM, the SFA (Suitability, Feasibility and acceptability) is an important tool. This theory presented by Johnson, Scholes and Whittington (seventh edition, p. 371, 2005) may help us to analyze the potential of the strategy. The suitability of this strategy is well. The old GM was producing big cars and consumed a lot. They were not economic and do not respect the environment. Thus, the American manufacturer has seen its sales fall in recent years. In addition, the feasibility of this option is good. The new GM has a lot of knowledge and an impressive physical capital. GM already knows the brands it represents. In addition, engineers are working continuously to develop more economical cars. There is a university in the company to provide access to information. Moreover, GM today focuses on 5 brands instead of 11; it can devote a largest share of investment in the RD sector. To finish, GM has received some aids. To finish, the acceptability of this strategy is good. GM is supported by many governments and organizations (for the development of new energy) for its restructuring. It receives financial aid. The US government spends money for GM restructuration, in return GM has to develop clean cars. Personally, I chose the same option as it is obvious that the Old GM had a wide range of products. But they do not come up to consumers expectations. In addition, I took the risk to launch the company into emerging market because there is great potential in sales. Thus, I proposed new models for this market and even open factories, specifically to come up to consumers expectation. Example 3 Identification and Evaluation of Strategy Product development and related diversification (Ansoff, 1988) Mc Afees software will provide Intels chips with hardware-enhancing security (Takahashi, 2010) which leads to a competitive advantage. This strategy is classified as product development since Intel delivers a technologically modified product to its existing market (Johnson, Scholes Whittington, 2008). As Mc Afee remains an independently run security company which stays in its market (BBC News, 2010) it is regarded as one key player in the emerging market of cloud computing (Takahashi, 2010). This vertical integration enables Intel to expand to new markets, diversify the risk through a broader product portfolio and enhance its growth perspectives. Therefore Intel follows the strategy of a related diversification (Johnson et al, 2008). Suitability The strategic directions are suitable as long as they address the key issues identified previously (Johnson et al, 2008). As Intels current market is almost stagnating, the strategic direction should enable long-term growth. Moreover it should incorporate the knowledge of consumer and technological trends in mobile computing. With the acquisition of McAfee, Intel addresses the trend for security and energy efficiency in chips. Moreover they react to the saturated market of PCs as McAfee is expected to be a key player in the growing market of cloud computing (Takahashi, 2010). Another issue arises from anti-trust regulations which prevent Intel from acquiring competitors. A vertical integration does not violate any laws while it enables Intel to enhance its growth perspectives in new markets (diversification). Feasibility Intels strength to finance their investments from their operating profit supports the financial feasibility of the acquisition strategy. Intels healthy financial position allows the company to exploit RD to integrate McAfees security software in their chips. Moreover they gained much experience with MA initiatives from the past (Intel, 2010). This implies that they have strong resources and competences in place which enhance the strategys effectiveness. Acceptability The acquisition was decided unanimously by the both boards. However, falling stock prices of Intel (Appendix 6) reflect suspicious shareholders (Hardawar, 2010). A possible reason for mistrust is seen in a lack of understanding of the gains in comparison to the immense acquisition costs. Intel argues that the financial position justifies the $7.68bn acquisition (BBC News, 2010) which is supported by the assumption to regenerate the $5 billion cash spend for the acquisition in less than a year (Hardawar, 2010). However, the deal may help Intel to gain wider long-term profit margins which reflects a higher shareholder value (King, 2010). Since the acquisition enhanced Intels vertical integration focus and does not place any threat towards anti-trust violations, there is no risk incorporated with governmental intervention (Hardawar, 2010).

Slavery Fight For Freedom Essay -- Slavery Essays

Slavery Fight for Freedom During the course of the slave trade millions of Africans became involuntary immigrants to the New World. Some African captives resisted enslavement by fleeing from slave forts on the coast of West African. Others mutinied on board slave trading vessels, or cast themselves into the ocean, rather facing death than enslavement. In the New World there were those who ran away from their owners, ran away among the Indians, formed maroon societies, revolted, feigned sickness, or participated in work slow downs. Some sought and succeeded in gaining liberty through various legal means such as "good service" to their masters, self-purchase, or military service. Still others seemingly acquiesced and learned to survive in servitude. The European, American, and African slave traders engaged in the large amounts of trade in humans. The politicians and businessmen who supported them, did not intend to put into motion a chain of events that would motivate the captives and their descendants to fight for full citizenship in the United States of America. But they did. When Thomas Jefferson penned the words, "All men are created equal," he could not possibly have envisioned how literally his own slaves and others would take his words. African Americans repeatedly questioned how their owners could consider themselves â€Å"noble† in their own fight for independence from England while at the same time believing that it was wrong for slaves to do the same...

Essay --

humans are by far the most complex species on this planet. we have knowledge, emotions and the ability to know and choose from right or wrong. oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo... ...ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo